About Hotels and Bookings
- This company offers many kinds of hotels from small family hotels, chain hotels, airport hotels, highway hotels, luxury hotels to low budget hotels in all the major cities of the world as well as the popular areas across Europe.
- It provides many languages such as Dutch, English, French, German, Italian, Japanese, Spanish or Portuguese to all customers so that customers are easy to get the information as well as reserve the suitable hotels
- It helps customers to find hotel which suitable with their budget and preference by offering information of the hotels with photos and maps. Furthermore it shows the ratings which tell hotel’s grade and the price in one place.
Payment
- The payment process which is formed to 4steps is simpler than that of other websites. The visitors who want to make a reservation only need the basic personal information as name, email address, the credit card information and the room which they are likely to book. Then they receive the email which is a confirmation letter from the website.
Strengthens
- First of all, the website is well organized in design. When visitors start the main page, it is
divided about three sections and there are no any advertisements at all. So they could not fall in confusion or complexity, and, especially, the web shows 10 hot destinations and lists of hotels among them, also it grades hotels with stars. So visitors could search hotels easier and help to make a decision.
- Descriptions of hotels are plentiful in many ways. For example, not only hotels’ strong points,but also lots of information of facilities, hotel policies and so on are possible to get in this website. In particular, the web offers very specific information such as general facilities, internet, parking, check in/out time and even availability of pets. It has a lot of photos of the hotels, so visitors can get a benefit for a decision as well. Moreover, it is easy to check available rooms with the date what people want to. Then the web shows rooms with prices and more information of them.
- There are convenient ways to find hotels depends on visitors’ tastes. There are advances options, so visitors can choose various options such as distance, stars or more than 10 facilities. Furthermore, it is possible to search the hotels from certain places as airports, museum, city etc.
-Last, visitors could get other services in this website, not only for the booking the hotels. They are able to check the currency depends on the country where they want and find the map which shows the hotel’s direction, landmark of near the hotel and so on.
Weaknesses
- The Hotels and Bookings do not offer the flight service. Mostly travelers prefer to reserve the hotel and flight together due to reduce the cost.
- Compare with Asia, America or Africa their service are more concentrate on Europe.
Customer service
If customers have some problem on their payment or reservation, they can find the similar question in the website which provided by Hotels and Bookings.com or directly call the office.
Design
Since Hotels and Bookings.com provides only reserving hotel service, it shows many kinds of hotel in many countries with rating which tells glade of hotel. Additionally in the front page, searching section is placed so customers are easy to find the hotel.
Conclusion
The online booking system is very popular nowadays. Because for customers, they do not need to waste time and spend extra money when they go to abroad. Furthermore for agent companies, they can reduce the cost as well as be closer with customers.
Hotels and Booking.com also contact with customers only by online and make their website easy to search many kinds of hotels and follow. Therefore many people who want to travel the other country just visit this website and provided information and reserve the hotel. If Hotels and Booking.com extend its business to flight booking service, customers are more enjoy visiting this website.
Members
YANG HAN NA (G0682194X) hannanet@hanmail.net
KIM EUN AH (G0631500W) bandali29@hotmail.com
http://www.uol-isorg.com/
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